We inform our customers that walking sticks with metal tips, sometimes used as mobility aids, are classified as “b) sharp or angular weapons” by current European regulations on airport security and are therefore not permitted on board the aircraft. There are no prohibitions on these items being carried in the plane hold however.
Passengers are permitted to carry walking sticks and mobility aids with the classic rounded, non-metallic tip on board the aircraft.
Milan Bergamo Airport devotes particular attention to passengers with reduced mobility (PRMs); in this regard it has introduced detailed procedures which comply with the provision of current European legislation (Regulation EC 1107/2006).
At the check-out office of long stay parking area, at the entrance of passengers terminal (at the beginning of the visually impaired route) and at the information point inside the terminal, it is possible to require assistance. Dedicated staff begins to take care of passengers and accompany him/her during the check-in stage, through the security filters and, from here - after stopping if required in the dedicated lounge (Sala Amica) - to the gate.
If the request points are not working, it is possible to contact the personnel working at "Sala Amica", who are assigned the task of assisting PRM passengers, by going to check-in counters, to the information desk or by calling +39 035 326357.
In addition, SACBO is provided with wheelchairs and lifting equipment (ambulifts) that enables the aircraft to be boarded in conditions of optimal comfort.
Access to the airport is made easier by pavements provided with shallow-gradient ramps and by route dedicated to visually impaired people.
In addition to this, inside the airport there are preferential routes for the visually impaired as well as lifts and toilet specially equipped for those with walking difficulties.
it is pointed out that during 2015, following work currently being completed inside the airport, the routes for the visually impaired in the arrivals area will not be fully usable. Therefore, passengers who need to be accompanied are asked to contact the "Sala Amica" service in advance on the following number: +39 035 326357. The return of the route for the visually impaired to complete usability will be promptly announced on the airport's website www.orioaeroporto.it
Special assistance may be requested by all people with disabilities or reduced mobility (e.g. physical disability, mental handicap or for age-related reasons).
The International Air Transport Association (IATA) classifies special assistance as per the codes provided here below:
- WCHR (wheelchair ramp) = passenger who can walk independently within the aircraft and go up and down the stairs, but who needs a wheelchair or other means of transport to travel long distance within the airport;
- WCHS (wheelchair stair) = passenger who can walk independently within the aircraft but who cannot go up and down the stairs and needs a wheelchair or other means of transport to move around the airport;
- WCHC (wheelchair completely) = immobilized passenger, who needs a wheelchair to get around and requires assistance from arrival at the airport until the end of the flight and to exit the airport;
- DEAF = passenger with hearing impairment or hearing and speech impairment;
- BLIND = passenger with visual impairment (blind and visually impaired to be distinguished);
- DEAF/BLIND = passenger with impaired vision and hearing, who need the assistance of an attendant to move around;
- DPNA = passenger with intellectual or behavioural problems.
The request for assistance and special needs of passengers with disabilities or reduced mobility must be notified to the air carrier, the travel agent or the tour operator at the time of booking or, at the latest, at least 48 hours before the flight departure time.
The airline company will pass on the request to SACBO with 36 hours of notice, so that the necessary assistance can be arranged.
Please note that in order to provide a service aimed at meeting the specific needs of the PRM, the air carrier may request additional information concerning the method of assistance required, possible transport/use of medical equipment and/or mobility aids, and the need to travel with a recognised assistence dog.
The PRM who goes directly to check-in must arrive:
- at the scheduled time pubblished by the air carrier or its agent, tour operator or airport operator;
- in case a time has not been established, Regulation 1107/2006 requires the PRM to arrive at least one hour before the scheduled flight departure time.
The PRM who comes to a designated point within the airport must arrive:
- at the scheduled time pubblished by the air carrier, its agent, a tour operator or the airport operator;
- in case a time has not been established, Regulation 1107/2006 requires the PRM to arrive at least two hours before the scheduled flight departure time.
Specially marked parking spaces in the terminal car park are reserved for departing PRMs, who arrive at Milan Bergamo Airport in their own vehicle.
Only the outdoor parking spaces in the terminal car park (those nearest the airport) are free. In addition to their car park entrance ticket, PRMs must show the following documentation at the car park cash desk:
- an identity document;
- the windscreen sticker (disabled drivers's badge) proving that the driver is authorised to drive and use disabled parking spaces, as per article 188 of the italian Highway Code;
- for stays longer than 6 hours, the flight ticket or reservation concerning the departure.
Users who do not have the required documentation must pay currently applicable charges. Any violations will be prosecuted by law.
Passengers with reduced mobility arriving directly at the terminal can request assistance by using the video intercoms situated:
- at the entrance of passengers terminal (at the beginning of the visually impaires route);
- at the information point inside the terminal;
- at the check-out office of long stay parking area.
The "Sala Amica" lounge will send a member of staff to assist with check-in operations, security checks and boarding operations, as well as access, if required, to the assistance lounge for PRMs (Sala Amica).
Arriving PRMs, whose arrival is communicated by the airline in advance, are met by a member of staff who assist them in leaving the aircraft, reclaiming their baggage and then out of the airport as far as their onward means of transport (public or private) or the people who are there to meet them.