Quality Management System
SACBO S.p.A. was among the first Airport Management Companies in Italy, that chose to develop their own Quality Management System in compliance with ISO 9000 and to achieve its certification through an internationally recognised third-party body.
In particular, the SACBO Quality Project started in 1999 and to develop it a dedicated Organisational Unit was established (Quality and User Relations). It led the company to obtain in December 2001, in accordance with ISO 9001-1994, from the German Certification Body TÜV Management Service of the Group TÜV SÜD deutschland, European leader in the field, the Certification for the services provided in the Apron and Passenger Operations Area.
This certification was extended in February 2003, also to the services provided in the Air Cargo area, and the Quality Management System was adapted to the new ISO 9001-2000 (better known as Vision 2000).
Finally, in April 2004, the scope of application of the system was extended to all activities carried out by SACBO and validated by TÜV Management Service with Certificate n° 501002495, for the following scope of application:
"Design, implementation, management, monitoring, maintenance, allocation and marketing of airport resources; management of airport emergencies; stopover coordination; planning and delivery of ground support services for aircraft, passengers, baggage and cargo".
The scope of application for which the TÜV certificate is valid reflects the contents, the objectives and the areas of competence of the company both in its role as Airport Operator (pursuant to the Convention between ENAC and SACBO of March 1, 2002) and that of Handler (in compliance with Legislative Decree of January 13, 1999 n°18).
The Quality Management System of SACBO is constantly managed and implemented by the company with a view to continuous improvement of the level of service provided to its customers.
Sacbo intends to consolidate its role as a key engine of economic and social development within the territorial area of reference, combining the needs of customers, through a continuous and constant comparison with the best European airports, with a proactive and dynamic approach, aimed at increasing the level of service provided.
Sacbo wants to be a financially solid company attentive to the human factor, in which the pursuit of profit coexists with a balanced employment development that fosters professional growth and improvements in safety and which exalts the values of mutual respect, dignity of people and of justice.
Sacbo aims to ensure and improve Quality objectives consistently over time, through its own Quality Management System.
Sacbo, through its own QS, aims to strengthen the link between corporate strategies, organisational structures, good management and complete satisfaction of the needs of its customers: Passengers, Carriers, Operators.
They, together with Employees, Institutions and Community pass judgement on the Quality of our work.
Every four months SACBO conducts, through the opinion poll institute BDS, customer satisfaction surveys to analyse their customer profile, their level of expectations and their perceived quality.
On the basis of these demoscopic analyses our passengers help us to serve them better